Returns & Exchanges
At mCaffeine, we strive to ensure your caffeinated skincare arrives in perfect condition, but we offer a hassle-free 7-day return policy for damaged or incorrect items. Simply initiate a request within 7 days of delivery to receive a replacement or a full refund to your original payment method.
Initiate Request
Log into your account and navigate to 'My Orders' to select the item you wish to return, or email our support team with your order ID.
Upload Evidence
Attach clear photos or a short video of the damaged or incorrect product along with the original packaging to help us process your claim faster.
Quality Inspection
Our team will review your request within 24-48 hours; once approved, we will arrange a reverse pickup from your registered address.
Refund or Replacement
After the product reaches our warehouse and passes a quality check, we will dispatch your replacement or initiate a refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing